Acceptance Auto Insurance Review


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As well as providing nonstandard, high-risk, and SR-22 auto insurance to customers who may be unable to obtain coverage from other providers, Acceptance Insurance specializes in providing SR-22 insurance to clients who may be unable to obtain coverage from other providers. Acceptance’s rates are frequently higher – and in some cases much higher – than those of its competitors, even within its target demographic of higher-risk drivers, which is a result of the aggressive marketing tactics employed by the company. The company’s bad customer reviews and low financial strength rating indicate that it delays claims and is not the most financially stable, so drivers should check into other options even though Acceptance offers affordable prices.

A.M. Best gave Acceptance Insurance a financial strength grade of C++, or “marginal,” since the evaluator expressed concerns about Acceptance’s capacity to pay all of its claims, especially if the economy worsens. Consequently, potential customers should have serious questions about Acceptance’s ability to pay claims when the time comes, and drivers should carefully consider all of their options before selecting Acceptance Insurance.

The National Association of Insurance Commissioners gave Acceptance Insurance a Complaint Index Score of 4.74. (NAIC). According to the complaint data, Acceptance received around five times as many complaints as the average auto insurance company in accordance to its size, earning the company a median rating of 1.0. The claims procedure is the most frequently mentioned topic in customer complaints about Acceptance. It was common for customers to express their dissatisfaction with the speed with which their claims were processed, as well as their dissatisfaction with the attentiveness of the Acceptance claims investigators.

Acceptance Auto Insurance Rates

Overall, auto insurance premiums for acceptance are higher than the national average, with two of the three sample drivers for whom we acquired quotations paying the highest rates. Acceptance does not offer the absolute lowest rates for some high-risk drivers, such as those who have been convicted of a DUI; nonetheless, there are often other insurers that offer significant savings when compared to Acceptance. It is reasonable to expect to spend 38 percent more than the average rate we discovered for a similar profile with Acceptance for customers with clean driving records.

Acceptance Auto Insurance Cost Comparison

Acceptance was compared to three companies: The General, another high-risk insurer, as well as Geico and Progressive, two huge automobile insurers. All prices are based on a six-month insurance policy, with a “pay in advance” discount given whenever possible. Acceptance was considerably higher. Consumers beware!

Acceptance Auto Insurance Availability By State

Apart from the state of Virginia, Acceptance maintains locations and agents in all of the states where it provides coverage, albeit the number of locations varies from one state to the next. In order to conduct business in the following states, Acceptance Insurance has obtained the necessary licenses:

  • Alabama
  • Arizona
  • California
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Mississippi
  • Missouri
  • Nevada
  • New Mexico
  • Ohio
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Texas
  • Virginia

Acceptance Auto Insurance Customer Support

Customers can communicate with the company in a variety of ways, which is acceptable. Customers can acquire quotations, file claims, and pay bills in a variety of ways, including over the phone, on the Acceptance website, or in person.

Acceptance does not, unfortunately, provide customer care 24 hours a day, 7 days a week. Its claims department is only open Monday through Friday from 6 a.m. to 8 p.m. Central, and Saturdays from 8 a.m. to 5 p.m. Central, thus claims made late at night or on Sundays will not be handled until the office reopens. On the positive side, the website is mobile-friendly, and Acceptance provides iPhone and Android apps for submitting claims remotely.

About Acceptance Auto Insurance Requirements

Acceptance specializes in car insurance, particularly for those who require nonstandard coverage. Nonstandard insurance is for high-risk drivers who may have trouble acquiring coverage through traditional insurance firms. This includes new drivers, those who have been in a lot of accidents recently, and anyone who needs to have an SR-22 proof of insurance form.

Acceptance Auto Insurance Coverage

Acceptance, like most insurers, has add-on coverages like roadside assistance and rental car coverage that you can use to supplement your insurance. It also has a few unique features that aren’t offered by other vehicle insurance companies.

Acceptance will refund you for the fine and certain legal fees if you are guilty of certain minor traffic violations, such as breaking a stop sign or speeding (15 mph over the speed limit or less), up to $650 each year. It’s worth noting that TicketProof includes roadside assistance, so you won’t have to buy it separately. This is a unique coverage provision offered by few other insurers. Additional Fee: $15 per month

Rx Discount Plan: With this policy, you’ll get a 20% discount on all prescription prescriptions. The discount is valid regardless of whether the prescription is related to automobile accident injuries, and it can be used for any sort of medication. This is occasionally included as part of a health insurance policy, although vehicle insurers rarely provide it. Additional Fee: $3 per month

Acceptance’s hospital indemnity policy will pay for fees up to $125 per day if you are admitted to the hospital as a result of an automobile accident. This also includes $10,000 in accidental death or dismemberment coverage, $1,000 in excess medical expenditures, and the Rx Discount Plan. Hospital indemnity is occasionally provided as an add-on to a health insurance policy, although it is not typically offered by vehicle insurers. Added Cost: $8 per month

Accidental Death: You can opt to pay a specific sum to a beneficiary for each motorist on your policy if that driver is killed in an accident. This is occasionally provided as an add-on to health or life insurance policies, but it is not typically offered by auto insurers. It also duplicates the coverage offered by hospital indemnity insurance. A monthly fee of $10 is charged in addition to the above.

Traditional insurance options are available.

Acceptance also offers a variety of car-related coverages that are more generally offered. Some of them are required to meet state insurance requirements, but which ones you need may vary depending on where you live.

When you are at fault in a collision, liability coverage pays for damage to the other driver’s automobile as well as their medical expenses.
Accident Coverage: Covers damage to your own vehicle in the event of a collision.
Comprehensive coverage pays for damage to your own car caused by non-accident occurrences or a collision with an animal.
Uninsured Driver If the other motorist in a collision doesn’t have enough insurance, bodily injury/property damage pays for damage to your own automobile and medical bills.
Roadside Help: If you experience a problem with your automobile while driving, you are covered by roadside assistance. This could involve a tow, extra gas, or the repair of a flat tire.
Medical Payments: Pays for your medical bills in the event of an accident, regardless of who is to blame.
Rental Reimbursement: Covers the expense of a rental car up to a specified dollar amount if your car is damaged in an accident.
This covers the cost of having your vehicle towed. It is not required to acquire both because it is redundant to roadside assistance.

Our take on Acceptance Insurance

Acceptance Insurance specializes in offering auto insurance to customers who have had trouble finding coverage with other firms. This includes drivers who are required to obtain an SR-22 insurance certification, which is typically required following a DUI or driving without insurance. It also targets “high-risk” drivers, such as those who are too young or too elderly, those who have been in many accidents recently, and those who have poor credit.

Acceptance Insurance is a terrible choice for most people because its monthly costs are higher than usual, especially for the higher-risk driver types that the firm specializes in. Acceptance also obtained a C++ financial strength rating from A.M. Best. This shows that the company is less financially secure than many of its competitors, and there’s a potential it won’t be able to pay for customer claims in the future. Acceptance also earned a large amount of complaints and negative reviews from former customers, so unless you’ve been rejected coverage elsewhere and are limited in your options, we recommend looking into cheaper auto insurance companies first.

Acceptance Insurance does provide a few unique coverage alternatives unavailable from other vehicle insurers for high-risk drivers, so it’s worth evaluating if one of these extras can save you money. Its TicketProof coverage reimburses drivers for up to $650 in fines and court fees for certain traffic violations over the course of a rolling 12-month period. Customers can also get coverage for prescription drugs and hospital stays, as well as accidental death and dismemberment, which are all uncommon options among vehicle insurance firms. If you’re thinking about getting one of these extra coverages, make sure they complement, rather than duplicate, the coverage provided by your health or life insurance policy.

Should You Buy Acceptance Auto Insurance?

Acceptance has higher-than-average monthly rates throughout the board, and the company’s financial health raises the possibility of claims not being paid. Drivers who require nonstandard insurance, on the other hand, may find that they can acquire coverage at Acceptance even though they have been turned down by other insurers.

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